You can always photograph and save receipts no matter where the purchase was made. For the countries below, we also automatically calculate the statutory complaint period and reversed burden of proof under that country's own law — for other countries the receipt is saved and organized as usual, just without a calculated statutory deadline.
Country
Complaint period
Reversed burden of proof
Source
Austria
24 months
12 months
Belgium
24 months
24 months
Denmark
24 months
12 months
Finland
Finnish law sets no fixed time limit for the statutory complaint period. How long you can complain instead depends on how long the goods can reasonably be expected to last under normal use, with the general 10-year statute of limitations as the outer boundary. We therefore can't automatically calculate an exact final complaint date for receipts from Finland.
12 months
France
24 months
12 months
Germany
24 months
12 months
Ireland
24 months
12 months
Italy
24 months
12 months
Netherlands
Dutch law sets no fixed time limit for the statutory complaint period. How long you can complain instead depends on the type of product, its price, and brand, and on how long the goods can reasonably be expected to last under normal use. We therefore can't automatically calculate an exact final complaint date for receipts from the Netherlands.
12 months
Norway
24 months
24 months
Poland
24 months
24 months
Spain
36 months
24 months
Sweden
36 months
24 months
Open purchase is always a voluntary policy from the individual merchant, never a statutory right — that's true regardless of country and isn't listed here. See the FAQ for the difference.
